Delivery Information

By Email

Email vouchers are free of charge and dispatched immediately after purchase or may be scheduled for a future date, up to 40 days in advance. This can be sent to either the purchaser or the recipient.

By Post

Gift vouchers ordered before 12 noon will be issued and dispatched on the same (working) day. Gift vouchers ordered after 12 noon, will be issued and dispatched on the following (working) day.

Working days are Monday to Friday of any week excluding any UK public or bank holidays. If a gift voucher is ordered after 12 noon on a Friday, it will be issued and dispatched on the following Monday. We use Royal Mail. 

Please note that postal vouchers are dispatched from the UK which may result in customs charges for the recipient.

Royal Mail Standard aims to deliver in 3-5 working days for Europe and 6-7 working days for the rest of the world. Please allow fifteen (15) working days for delivery during peak postal time. This is not a trackable service.

Royal Mail Tracked and Signed For aims to deliver in 3-5 working days for Europe and 6-7 working days for the rest of the world. Please allow fifteen (15) working days for delivery during peak postal time. This is a tracked service and requires a signature upon delivery.

Royal Mail Tracked 48 aims to deliver in 2-3 days but this is not guaranteed. Please allow seven (7) working days for delivery during peak postal time. Tracking information will be sent to the purchaser’s email address (please note the parcel details will state SK Chase). UK ONLY.

Royal Mail Tracked 24 aims to deliver in 1-2 days but this is not guaranteed. Please allow five (5) working days for delivery during peak postal time. Tracking information will be sent to the purchaser’s email address (please note the parcel details will state SK Chase). UK ONLY.

Royal Mail Special Delivery aims to deliver by 1pm the next working day (if ordered before 12 noon). This is a tracked service and requires a signature upon delivery. Tracking information will be sent to the purchaser’s email address (please note the parcel details will state SK Chase). UK ONLY.

Please note delays may occur due to circumstances outside of our control (peak periods, strikes, adverse weather).

Postage 

How to redeem your gift voucher:

Please call the Aqua Sana Contact Centre on 0818 818018 (Republic of Ireland) or 03448 266202 (Northern Ireland) and we can assist you with booking your spa day. Unfortunately, our gift vouchers cannot be redeemed online.

Your order

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